Refund Policy
If a product we sold you does not do what we said it does, we refund it. Fourteen days, no interrogation.
The guarantee
Every digital product sold by RateCard Lab carries a 14-day money-back guarantee from the date of purchase. If the product is not useful to you, email [email protected] from the address you bought with, tell us the order reference, and we will refund it in full. You do not need to justify the request, though if you tell us what fell short it helps us fix it.
How long it takes
We action requests within two business days. Your payment provider then returns the money to the original payment method, which typically takes a further five to ten business days depending on your bank. The refund is issued by the merchant of record that processed your purchase, so it will appear on your statement under their name.
After 14 days
Beyond the guarantee window we consider requests case by case, particularly where a product was materially misdescribed or a file was unusable. Write to us and explain; we would rather resolve it than have you feel cheated by a spreadsheet.
What is not refundable
Nothing on this site is behind a paywall other than the paid products themselves. The benchmark dataset, the guides, and the methodology are free, so there is nothing to refund there. We do not charge subscriptions that auto-renew without notice; if we introduce a recurring product, cancellation will be self-service and cancelling will stop the next charge.
Chargebacks
Please email us before raising a chargeback with your bank. A chargeback costs us a fee and takes months, whereas an email refund takes two days, and we have no incentive to argue with you over a digital file.
Your statutory rights
Consumer law in your country may give you rights beyond this policy, including cancellation rights on digital purchases. Nothing here limits them.